1. 外汇兑换水单（ ）
A. exchange rate B. exchange sheet
C. exchange memo D. exchange currency
2. 分机号码（ ）
A. switchboard B. extension number
C. the general switchboard D. phone number
3. 床头柜 （ ）
A. night stand B. bed desk
C. bed table D. night table
4. 餐厅应接员（ ）
A. waiter B. restaurant cashier
C. kitchen waiter D. hostess
5. 火腿 （ ）
A. sausage B. ham
C. hot leg D. pork leg
6. 客房部领班（ ）
A. headwaiter B. Floor Supervisor
C. room leader D. service leader
7. 沟通技能 （ ）
A. communication B. talk skill
C. speaking technique D. communication skill
8. 采购部经理（ ）
A. Purchasing Manager B. Food Supervisor
C. Buying Manager D. Food Buyer
9. 健身房（ ）
A. fitting room B. gymnasium
C. training room D. practice room
10. 酒吧调酒师（ ）
A. barmaid B. barman
C. bartender D. bar wine master
( ) 1. DDD means Direct Distance Dialing.
( ) 2. Tea, wine and coffee have no relation with traditional Chinese culture.
( ) 3. For American service, the beverage is served form the guest’s left side.
( ) 4. All the linen in the occupied guestroom must be replaced every day.
( ) 5. The room center is a part of the Housekeeping Department.
( ) 6.The first coin in the word was made in England.
( ) 7. When the telephone rings, the operator should answer it right away.
( ) 8. The term “白酒” in Chinese is the same as the “ white wine” in English.
( ) 9. Hotel service is an honorable occupation.
( ) 10. The hotel cashier can cash the personal checks for the foreign guests.
[care for would rather since give out see to
go through counts match hand choose]
1. Every citizen should_______ the cleanliness and good order of our city.
2. Would you _________ Continental breakfast or American breakfast?
3. _______you are on your feet, hand me down the tin of peaches, will you?
4. I _________try something hot, Sichuan dishes, I think.
5. After a whole day’s galloping, the horse _______.
6. He ________ to face the new challenge.
7. Food and Beverage Department always_______.
8. The receptionist _________ the key to the guests.
9. Your jacket does not ________ your pants.
10. Now the walk-in guest __________ the check-in formalities.
Room Attendant---RA Guest---G
G: Yes, I’m Mr. Baker in Room 1204. I’ve lost my camera.
G: No, I’ve already checked there.
RA: ___ 3____
G: Yes, of course.
RA: What brand is it?
G: It’s Canon AE.
G: Black and silver.
G: This morning after breakfast in the Coffee Shop.
RA: We will check there first.
G: I’ve already been there but they didn’t find it.
G: No. we went to the Drug Store and then straight back to our room.
G: If you don’t find it. I’d like to report it the police.
G: Good, because I don’t speak Chinese.
G: Tomorrow morning.
A.When will you be checking out, sir?
B.Housekeeping. May I help you?
C.Could you give me some information about your camera, please?
D.Did you go anywhere else after that?
E. We will check there and with the Security Department, too.
F. When and where did you find it missing, sir?
G. What color is it?
H. Thank you, sir. Please don’t worry. We will do our best to find your camera.
I. Certainly, sir. We will help you with the police report.
J. I’m sorry to hear that, sir. Shall we check your room for you?
“Fingers were made before forks.” When a person gives up good manners, put aside knife and fork, and dives into his food, someone is likely to repeat that saying.
The fork was an ancient agricultural tool, but for centuries no one thought of eating with it. Not until the eleventh century, when a young lady from Constantinople brought her fork to Italy did the custom reach Europe.
By the fifteenth century the use of fork was widespread in Italy. The English explanation was that Italians were averse to eating food touched with fingers, “Seeing all men’s fingers are not alike clean.” English travelers kept their friend in stitches while describing this ridiculous Italian custom.
Anyone who used a fork to eat with was laughed at in England for the next hundred years, Men who used forks were thought to be sissies, and women who used them were called show-offs and overnice. Not until the late 1600’s did using a fork become a common custom.
1. The custom of eating with a fork was_______.
A. brought to Europe from America
B. began when forks were first invented
C. brought to Europe from Asia
D. invented by the Italians
2. By the fifteenth century forks were used _______.
A. all over Italy B. only in Constantinople
C. widely in Italy D. in England
3. To English travelers in Italy, the use of forks seemed_______.
A. clever B. necessary C. good manners D. ridiculous
4. The English thought that Italians used forks in order to______.
A. imitate the people of the east
B. keep their food clean
C. impress visitors with their good manners
D. amuse the English
5. The use of forks became common in England_______
A. at the same time as in Italy
B. earlier than in any other European country
C. later than any other European country
D. earlier than in Constantinople
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